Recent Posts

Reduced Interruption of Business

12/1/2020 (Permalink)

after hours response SERVPRO responded to this water loss on a Saturday evening.

One of our primary goals when helping commercial property owners recover from a smoke, fire or water disaster is to respond 24/7 with the express goal of reducing business interruption. The quicker we are able to begin the mitigation process the less time the business needs to remain down. Less downtime, less lost revenue.

SERVPRO was called to a apartment building fire in Scranton. We responded once the fire was extinguished and were able to begin the process of making the structure safe by extracting all the standing water and removing all potential hazards making the building safe for the tenants to return.

Ensuring a safe environment is one of our primary goals and the first thing we do at any disaster site. In this incidence, once the water was extracted and drying equipment set up we were then able began mitigating the smoke and soot damage. The loss of revenue was reduced due to our certified technicians quick and professional work.

Sewer Backups

11/30/2020 (Permalink)

sewage SERVPRO was called in to handle this sewage emergency.

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments.

SERVPRO certified technicians are trained to safely remove bio hazardous substances and dispose of them properly in accordance with OSHA and health regulations.

Sewage backups and dark water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. SERVPRO removes the sewage, contaminants, and moisture, to help ensure the structure is properly cleaned, disinfected, and deodorized

Equipped with the necessary safety apparatus and cleaning products, SERVPRO helps turn unsafe environments into clean, safe homes and offices.

Don't take the risk of doing it yourself. Call us for all your cleanup needs: (570) 235-1646

We are proud to serve our local Lackawanna county and Wayne county communities. From Old Forge to Forest City to Honesdale, we are "Here to help".

Using The Proper Equipment For The Job

11/28/2020 (Permalink)

SERVPRO building from outside Call the professionals at SERVPRO.

Thermal imaging technology allows restoration companies like SERVPRO the ability to determine exactly what is wet and what is dry. In the most basic of terms, thermal imaging allows you too see an object’s heat radiating off itself. Thermal cameras more or less record the temperature of various objects in the frame, and then assign each temperature a shade of a color, which lets you see how much heat its radiating compared to objects around it.

Colder temperatures are often given a shade of blue, purple, or green, while warmer temperatures can be assigned a shade of red, orange, or yellow. 

This technology allow SERVPRO certified water restoration technicians the ability to concentrate on the wet areas saving time and money by knowing exactly what to address. It also ensues that we do not miss any areas and will also confirm when things are dry ensuring proper and professional mitigation services.

Technology like thermal imaging is just one reason that insurance companies choose SERVPRO as their chosen restoration company. We are emergency services company available 24/7.

Have a Plan In Place

11/24/2020 (Permalink)

water damage Be prepared when a disaster strikes such as the one pictured.

The effects of a water emergency on a business can be devastating. It is wise to have a plan in place.

The SERVPRO Emergency READY Profile Advantage:

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Call SERVPRO at (570) 235-1646 to schedule your no cost ERP. 

A Safe Thanksgiving

11/24/2020 (Permalink)

SERVPRO vans parked outside Call 570-235-1646 for all your fire restoration needs.


Kitchen Fires are among the most common types of fires. Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO Professionals have specialized fire and water restoration training and experience to quickly clean up and restore your home to pre-fire condition. They can also remove the pervasive smoke odor and deep clean soot from upholstery and carpet.

If there is a fire: Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets. Place clean linens on carpet traffic areas.

SERVPRO Professionals are dedicated to responding immediately, 24/7/365, when you need help with a fire or water damage event. A fast response lessens the damage, limits further damage, and reduces cost.

As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry.  As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields.

Testing the Air Quality

11/9/2020 (Permalink)

SERVPRO Vehicle Call us at 570-235-1646.

The only definitive way to ascertain whether a mold issue is occurring is by conducting testing. SERVPRO employs a mold tester to better service our customers.

There are several different types of test which a professional remediation company can conduct. As a company we employ the use of the following two.

Air Quality testing: By testing the air quality and comparing the spore counts between the area in question and a controlled sample from outside, we are able to determine if an issue is occurring as well as the type of mold present and spores counts of each strain. Once we have a beginning spore count we are then able to begin the remediation process. A post test will determine whether the air is now clean.

Tape Samples: Tape sampling is used when obvious discoloration is seen. This method will allow the remediation professional to ascertain the type of spores present. This method is helpful in determining the difference between mold and mildew.

SERVPRO is the leading mold remediation company. By offering both testing and remediation we are a one stop call. We are proud to serve our local Lackawanna and Wayne County communities.

In The Event of a Fire

11/6/2020 (Permalink)

soot sponge A soot sponge is used to remove soot from surfaces.

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency. Step 1: Emergency Contact. The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. Step 2: Inspection and Fire Damage Assessment. We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. Step 3: Immediate Board-Up and Roof-Tarp Service. Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. Step 4: Water Removal and Drying (if water damage is present). The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. Step 5: Removal of Smoke and Soot from All Surfaces. We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. Step 6: Cleaning and Sanitizing. We clean, sanitize, and disinfect all of the re-storable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment. Step 7: Restoration. Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Large Industrial Cleaning

10/30/2020 (Permalink)

commercial clean An industrial cleaning job

As a specialty cleaning company, industrial cleaning is one direct service we offer. In a manufacturing facility we will do a through top down of the entire facility. Ceiling, walls, floors as well as equipment is our specialty. Using SERVPRO's exclusive green products, not only will the machines be clean the facility will have a fresh odor. No job is too big and we can get the equipment necessary to even reach high ceilings. When can clean ducts and commercial dryer vents as well.

So when your manufacturing facility is in need of a top down scrub, call SERVPRO of Wayne and South Lackawanna Counties at 570-235-1646, the Scranton/Wilkes-Barre areas premier specialty cleaning company 24 hours a day 7 days per week. We help make it "Like it never even happened."

Eliminating Odors

10/8/2020 (Permalink)

hydroxyl generator in basement Utilizing a hydroxyl generator to treat an odor issue in the basement of this property.

Detecting the source of the smell is the first remedy in eliminating any troubling odor situation. While you are able to certainly smell it, finding it is sometimes a more difficult task.

SERVPRO the county's premier specialty cleaning company will find the source of your odor and determine the best methods to neutralize and eliminate the odor from your home. Whether it be a dead animal in the wall, troubling animal excrement or a skunk in your basement we have the experience and specialized equipment to eliminate and/or neutralize the odor.

Experience matters. Our certified technicians can find and eliminate the source and then treat the lingering aftereffects of the odor. By employing the use of a fogging agent to pair with the odor molecules or a hydroxyl generator to literally zap the odor molecules we can return your living or working environment back to a safe and healthy space.

If your or property is experiencing a bothersome odor issue, call the professionals at SERVPRO.

Roof Damage from Heavy Rains

10/8/2020 (Permalink)

damage from storm This ceiling suffered water damage when the roof of the building was damaged during a recent heavy rain storm.

SERVPRO was called to a commercial structure in the city of Scranton to begin the mitigation process of drying and restoring the property. The building suffered water damage on all three floors from the recent wind and rain storms which caused the roof to literally tear away.

SERVPRO of Wayne and South Lackawanna Counties is the Scranton areas premier cleanup and restoration company and our goal is to get this business back up and running as quickly as possible. Reducing business interruption is one of our goals. Due to the severity of the water damage, this commercial structure unfortunately did experienced a some minor business interruption but we were able to return them to a safe and dry working environment.

If your home or business experiences smoke, fire or a water disaster, call Lackawanna County's leading specialty cleaning company at (570) 235-1646. We are an emergency service company responding 24/7/365.