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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Sewer Backups

11/30/2020 (Permalink)

sewage SERVPRO was called in to handle this sewage emergency.

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments.

SERVPRO certified technicians are trained to safely remove bio hazardous substances and dispose of them properly in accordance with OSHA and health regulations.

Sewage backups and dark water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. SERVPRO removes the sewage, contaminants, and moisture, to help ensure the structure is properly cleaned, disinfected, and deodorized

Equipped with the necessary safety apparatus and cleaning products, SERVPRO helps turn unsafe environments into clean, safe homes and offices.

Don't take the risk of doing it yourself. Call us for all your cleanup needs: (570) 235-1646

We are proud to serve our local Lackawanna county and Wayne county communities. From Old Forge to Forest City to Honesdale, we are "Here to help".

Using The Proper Equipment For The Job

11/28/2020 (Permalink)

SERVPRO building from outside Call the professionals at SERVPRO.

Thermal imaging technology allows restoration companies like SERVPRO the ability to determine exactly what is wet and what is dry. In the most basic of terms, thermal imaging allows you too see an object’s heat radiating off itself. Thermal cameras more or less record the temperature of various objects in the frame, and then assign each temperature a shade of a color, which lets you see how much heat its radiating compared to objects around it.

Colder temperatures are often given a shade of blue, purple, or green, while warmer temperatures can be assigned a shade of red, orange, or yellow. 

This technology allow SERVPRO certified water restoration technicians the ability to concentrate on the wet areas saving time and money by knowing exactly what to address. It also ensues that we do not miss any areas and will also confirm when things are dry ensuring proper and professional mitigation services.

Technology like thermal imaging is just one reason that insurance companies choose SERVPRO as their chosen restoration company. We are emergency services company available 24/7.

Have a Plan In Place

11/24/2020 (Permalink)

water damage Be prepared when a disaster strikes such as the one pictured.

The effects of a water emergency on a business can be devastating. It is wise to have a plan in place.

The SERVPRO Emergency READY Profile Advantage:

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Call SERVPRO at (570) 235-1646 to schedule your no cost ERP. 

A Safe Thanksgiving

11/24/2020 (Permalink)

SERVPRO vans parked outside Call 570-235-1646 for all your fire restoration needs.


Kitchen Fires are among the most common types of fires. Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO Professionals have specialized fire and water restoration training and experience to quickly clean up and restore your home to pre-fire condition. They can also remove the pervasive smoke odor and deep clean soot from upholstery and carpet.

If there is a fire: Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets. Place clean linens on carpet traffic areas.

SERVPRO Professionals are dedicated to responding immediately, 24/7/365, when you need help with a fire or water damage event. A fast response lessens the damage, limits further damage, and reduces cost.

As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry.  As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields.

Testing the Air Quality

11/9/2020 (Permalink)

SERVPRO Vehicle Call us at 570-235-1646.

The only definitive way to ascertain whether a mold issue is occurring is by conducting testing. SERVPRO employs a mold tester to better service our customers.

There are several different types of test which a professional remediation company can conduct. As a company we employ the use of the following two.

Air Quality testing: By testing the air quality and comparing the spore counts between the area in question and a controlled sample from outside, we are able to determine if an issue is occurring as well as the type of mold present and spores counts of each strain. Once we have a beginning spore count we are then able to begin the remediation process. A post test will determine whether the air is now clean.

Tape Samples: Tape sampling is used when obvious discoloration is seen. This method will allow the remediation professional to ascertain the type of spores present. This method is helpful in determining the difference between mold and mildew.

SERVPRO is the leading mold remediation company. By offering both testing and remediation we are a one stop call. We are proud to serve our local Lackawanna and Wayne County communities.

In The Event of a Fire

11/6/2020 (Permalink)

soot sponge A soot sponge is used to remove soot from surfaces.

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency. Step 1: Emergency Contact. The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. Step 2: Inspection and Fire Damage Assessment. We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. Step 3: Immediate Board-Up and Roof-Tarp Service. Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. Step 4: Water Removal and Drying (if water damage is present). The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. Step 5: Removal of Smoke and Soot from All Surfaces. We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. Step 6: Cleaning and Sanitizing. We clean, sanitize, and disinfect all of the re-storable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment. Step 7: Restoration. Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Large Industrial Cleaning

10/30/2020 (Permalink)

commercial clean An industrial cleaning job

As a specialty cleaning company, industrial cleaning is one direct service we offer. In a manufacturing facility we will do a through top down of the entire facility. Ceiling, walls, floors as well as equipment is our specialty. Using SERVPRO's exclusive green products, not only will the machines be clean the facility will have a fresh odor. No job is too big and we can get the equipment necessary to even reach high ceilings. When can clean ducts and commercial dryer vents as well.

So when your manufacturing facility is in need of a top down scrub, call SERVPRO of Wayne and South Lackawanna Counties at 570-235-1646, the Scranton/Wilkes-Barre areas premier specialty cleaning company 24 hours a day 7 days per week. We help make it "Like it never even happened."

Eliminating Odors

10/8/2020 (Permalink)

hydroxyl generator in basement Utilizing a hydroxyl generator to treat an odor issue in the basement of this property.

Detecting the source of the smell is the first remedy in eliminating any troubling odor situation. While you are able to certainly smell it, finding it is sometimes a more difficult task.

SERVPRO the county's premier specialty cleaning company will find the source of your odor and determine the best methods to neutralize and eliminate the odor from your home. Whether it be a dead animal in the wall, troubling animal excrement or a skunk in your basement we have the experience and specialized equipment to eliminate and/or neutralize the odor.

Experience matters. Our certified technicians can find and eliminate the source and then treat the lingering aftereffects of the odor. By employing the use of a fogging agent to pair with the odor molecules or a hydroxyl generator to literally zap the odor molecules we can return your living or working environment back to a safe and healthy space.

If your or property is experiencing a bothersome odor issue, call the professionals at SERVPRO.

Roof Damage from Heavy Rains

10/8/2020 (Permalink)

damage from storm This ceiling suffered water damage when the roof of the building was damaged during a recent heavy rain storm.

SERVPRO was called to a commercial structure in the city of Scranton to begin the mitigation process of drying and restoring the property. The building suffered water damage on all three floors from the recent wind and rain storms which caused the roof to literally tear away.

SERVPRO of Wayne and South Lackawanna Counties is the Scranton areas premier cleanup and restoration company and our goal is to get this business back up and running as quickly as possible. Reducing business interruption is one of our goals. Due to the severity of the water damage, this commercial structure unfortunately did experienced a some minor business interruption but we were able to return them to a safe and dry working environment.

If your home or business experiences smoke, fire or a water disaster, call Lackawanna County's leading specialty cleaning company at (570) 235-1646. We are an emergency service company responding 24/7/365.

Removing Odors After a Fire

10/1/2020 (Permalink)

hydroxyl Pictured is a hydroxyl generator which literally zaps the odor molecules and is used as an aide in eliminating smoke odors following a fire.

Restoring fires takes specialized skill. It's not as easy as simply cleaning and repairing. Soot and smoke permeate every inch of the affected area including all soft goods and porous materials. Once the odor gets trapped it will remain and remnants of smoke will continue to be noticeable.

The goal of any restoration company is to restore the property back to preloss condition. That means eliminating all the effects of the fire damage including odors. Walls, ceiling, floors, all furniture, contents (including electronics) and clothing must be addressed or risk having a lingering odor.

Depending on the type of fire, cleaning it improperly will only embed the soot into porous areas causing further damage. All these are reasons to hire a professional restoration company like SERVPRO. We have certified fire restoration technicians and the specialized equipment to restore your property back to preloss condition.

Don't attempt to restore your property. Hire a professional to ensure the job gets done properly.

Hydroxyl Generator

9/28/2020 (Permalink)

Hydroxyl A Hydroxyl Generator helps kill odor molecules from any odor.

A hydroxyl generating systems is a new green technology, and the industry's most advanced solution for eliminating odors, purifying the air, and decontaminating surfaces and contents. The Odorox® systems are scientifically confirmed, field proven, and disruptive to all conventional deodorization and cleaning technologies.

Hydroxyls (OH) are safe, naturally occurring molecules that are created in our atmosphere when the sun’s ultraviolet rays react with water vapor. They play a critical role in cleaning the earth's atmosphere and are often referred to as the "detergent" of the atmosphere. They can be used to kill bacteria, viruses and mold, and to break down volatile organic compounds (VOCs), chemical fumes, gases, vapors and unpleasant odors. Through the use of patented UV technology, Odorox® replicates the natural production of hydroxyls to eliminate biological and chemical contaminants.

Odorox® technology has successfully been implemented in a wide array of applications including residential and office complexes, hotels, disaster restoration, sewage treatment plants, locker rooms, fat rendering plants, meat processing plants, and commercial beverage production facilities.

Flood Disasters

9/16/2020 (Permalink)

flooding Flooding from a recent rainstorm threatens this Scranton business. Once the water recedes the restoration can begin. But WOW! That's some rain!

When your home is being threatened by water damage from flooding, bursts or leaks, SERVPRO of Wayne and South Lackawanna Counties, the Scranton's areas premier smoke, fire and water cleanup and restoration company, has the expertise to prevent or mitigate the devastating effects water damage can have in order to help preserve and restore your property.

SERVPRO of Wayne and South Lackawanna Counties, serving all of Lackawanna and Wayne County, has the equipment and experience necessary to handle the most challenging water damage and removal situations and are available around-the-clock.

SERVPRO of Wayne and South Lackawanna Counties in the Scranton area has the expertise on the latest drying science to concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water. No job is too big for us.

What Makes SERVPRO Special

9/14/2020 (Permalink)

air scrubber An air scrubber cleaning the air of any harmful spores as part of a cleaning project.

As part of a project for a school district, SERVPRO of Wayne and South Lackawanna Counties was tasked with cleaning and dis-infecting an entire school due to elevated levels of "micro-particles" in the air.
The scope of the job included hepa-vacuuming all the ceilings, walls and carpeting as well as a horizontal cleaning of all the contents. So literally everything had to be touched. What makes SERVPRO the premier specialty cleaning company in Lackawanna County is our trained staff and specialized equipment including air scrubbers and hydroxyls. Both these pieces of equipment clean the air of any harmful spores that can pose a risk.
We were able to clean the entire school in a weekends time and get a clean air quality test back, ensuring the safety of both students and teachers.
When safety is a concern and a specialized team is needed, call SERVPRO at (570) 235-1646. We are available 24/7/365 with the trained employees and specialized equipment to complete the job anywhere in the Scranton area.

Extensive Fire Restoration

9/10/2020 (Permalink)

fire damage Soot damage from a single apartment fire. Secondary damage is commonplace and is one reason fire mitigation is a costly process.

Fires are tragic. However when they occur around the holidays they become even more so. They disrupt the lives of homeowners, tenants and businesses and can cause thousands of dollars in damage.
One reason that mitigating fire damage is so timely and costly is that usually there is smoke, soot and water damage resulting from the fire. Here you can see the amount of soot which gathered in the lobby of this apartment high rise after it suffered an apartment fire. Ironically, the actual fire was contained to a single unit but secondary damage to the building was extensive. If this is the damage in the lobby you can imagine what the adjacent hallways looked like.
Smoke and soot will permeate every nook and cranny of the affected area and without professional mitigation, completely removing the odor might be difficult. Restoration companies like SERVPRO have certified fire technicians who understand the properties of smoke, soot and odor and are able to come up with the proper remedy. We have the specialized equipment and manpower to handle a fire disaster that affects a large area. The cleanup process is extensive because every floor, wall, ceiling and item within the affected area needs to be "touched".
Having the specialized equipment and trained personnel is just one reason SERVPRO is the leader in smoke, fire and water cleanup and restoration.

Commercial: Dryer Duct Cleaning

9/9/2020 (Permalink)

Pollutants like dust, pet hair and mold spores can travel throughout your business through your air duct system hindering the quality of the air you breath. SERVPRO uses a portable system of whips and brushes to thoroughly clean and deodorize your ducts. We place the HVAC system under negative air pressure to ensure that all the pollutants are removed and captured through a hepa filter. A clean duct system improves the indoor air quality and reduces allergens and odors from spreading through your home or business.

As a fire restoration company, SERVPRO understands the dangers of clogged dryer ducts. We offer dryer duct preventive maintenance programs for commercial property owners and managers throughout the area. We can scheduled regular dryer duct cleaning to reduce the risk of dryer fires. This will also improve your dryer's efficiency. Why worry when we can worry for you. Call us today to talk about a preventive maintenance program in Luzerne and Lackawanna County. (570) 235-1646

Reconstruction Services

9/9/2020 (Permalink)

water damage After SERVPRO remediates this water damage, we can return the structure to preloss condition. One call gets the entire job done.

Did you know that SERVPRO can re-construct your home or business following any smoke, fire or water disaster? We are a full-service restoration company meaning we not only can mitigate the damage, but also repair it. Whether it be a basement flood, a kitchen fire or a complete loss, our re-construction division can make it "Like it never even happened."

We are currently working on a house that suffered a fire. The fire department had to use 1500 gallons to put out the fire. That caused major damage. The house has to be completely gutted and reconstructed. Utilizing a single contractor makes the claim process more efficient for both you and your insurance company. Our extensive experience in dealing with insurance claims gives us a unique advantage when dealing with adjusters. Employing skilled tradesmen and utilizing our buying power saves both time and money. SERVPRO is available 24/7, call us at 570-235-1646. 

Sewer Back-ups

9/1/2020 (Permalink)

sewage Full Personal Protection Equipment (PPE) should always be utilized when dealing with hazardous situations like sewage.

The sewer system fails which causes backups into homes and businesses. This unfortunately is a reality and occurs often. SERVPRO has the training and equipment required to safely mitigate, clean and repair sewage damaged basements.

Sewage water is classified as category 3 water which means there are potential health effects to it and should always be cleaned by a professional cleaning company. If not done properly the secondary effects could be dangerous mold and health effects for the occupants.

Odor is another big issue with sewer backups and without the problem equipment could cause a serious disruption to your home or business. Cleanup is the first step but address the air quality is also a function of a proper remediation.

SERVPRO is a full service specialty cleaning company with the capability to remediate any size sewage backup.

Commercial Cleaning Services

8/27/2020 (Permalink)

clean Call us for all your cleaning needs.

Cleaning and restoring commercial properties requires a unique blend of training, experience, and equipment. SERVPRO has the resources and expertise to give you excellent results while minimizing the disruption to your business. We can help make it “Like it never even happened.”
SERVPRO responds quickly to your fire, water, or mold damage emergency, 24 hours a day. Whether the damage occurs in a small business building or a big box store, we have the training, experience, and equipment to handle the situation. Our national network of 1,800 franchises gives us access to personnel and resources to respond to any size restoration emergency.
Whether your need is removing an odor problem or deep-cleaning flooring or carpets, you can depend on SERVPRO to get the job done right the first time. We’ll respond promptly and make your work space look its very best.
For more information regarding our commercial cleaning services in the area call us at (570) 235-1646.

Creative Drying Techniques

8/24/2020 (Permalink)

creative drying Tenting a hardwood floor in order to extract the moisture and save the integrity of the room. Creative drying is our specialty.

A recent upstairs bathroom water leak compromised this beautiful hardwood floor at a home in Scranton, PA. SERVPRO of Wayne and South Lackawanna Counties created a floor drying system in order to save the hardwood. By tenting the floor we are able to extract the moisture from the wood by using air movers and dehumidifiers. Repairing/saving instead of replacing damaged flooring not only saves money but also the integrity of the home.
If your home or business experiences water damage which requires professional mitigation, call the Scranton area's leader in smoke, fire and water cleanup. Creative drying is just one reason to call SERVPRO of Wayne and South Lackawanna Counties to call us at (570) 235-1646. We help make it "Like it never even happened."

Basement Flooding

8/14/2020 (Permalink)

basement flooding Following a heavy rain storm, this basement in Scranton flooded when the sump pump failed.

SERVPRO of Wayne and South Lackawanna Counties, Scranton areas premier smoke, fire, water and mold cleanup and restoration company. Being located in Taylor, PA we are centrally located to service the Lackawanna and Wayne County areas when heavy rains and storms cause basement flooding and emergency water damage. We are independently owned and operated we are proud to serve the Scranton area. From Taylor to Waverly to Honesdale, SERVPRO of Wayne and South Lackawanna Counties is here to help. No disaster too big.

Whether it be a pipe break, supply line split or storm damage call the Wayne and Lackawanna Counties mitigation specialists at SERVPRO of Wayne and South Lackawanna Counties at (570) 235-1646. As an emergency services company we respond 24/7/365 to help make it "Like it never even happened."

Broken Pipe at Commercial Facility

7/30/2020 (Permalink)

pipe break An underground water pipe ruptures causing flooding throughout the 100,000 sq ft. facility.

When an underground water pipe ruptured under this manufacturing facility water flooded all 100,000sq ft. SERVPRO was called to help mitigate the water disaster and limit business interruption. With the help of our local SERVPRO franchises we were able to do enough extracting and drying to at least allow the business to operate on a limited basis the following day.
Water damage this extensive is certainly disruptive and calls for professional mitigation. The water was a category 3 which brings on health concerns and SERVPRO has the training and equipment to safely dry and restore this facility.
SERVPRO was on-site within 2 hours to begin the assessment and have been working three shifts to ensure that the business interruption is minimized. Emergency services is just one reason that SERVPRO is the leading smoke, fire and water cleanup and restoration company.
As a locally owned and operated business, SERVPRO is close by and ready to respond to your flood or water damage emergency.

Fire/Smoke Clean Up

7/30/2020 (Permalink)

fire on stove A basket of muffins was left on a stovetop which caused smoke damage throughout the house.

Accidents happen! That's why we all purchase insurance. When a basket of homemade muffins was left on a stove top oven, the result was this kitchen fire. The homeowners were working and luckily, the neighbors heard the smoke detectors and were able to extinguish the fire before it spread and caused further damage. 

The homeowners' insurance company called SERVPRO to help return the property back to pre-fire condition. In this instance, the fire was relatively small but because it was not caught immediately the entire home suffered smoke damage. Restoration companies are called due to their skill in removing soot and odor from every nook and cranny of the home.

Cleaning a smoke damaged home requires specialized training, materials and equipment to properly restore the home and therefore insurance companies entrust restoration companies like SERVPRO. If your home experiences a smoky kitchen fire like this one, call a professional restoration like SERVPRO and let us help you make it "Like it never even happened."

SERVPRO- Disaster Recovery Team

7/30/2020 (Permalink)

storm team A sea of SERVPRO green as we respond to large disaster at a local commercial property.

When a natural disaster strikes it can be all too easy to lose hope in light of severe damage and loss. Whether it’s a tornado, hurricane, blizzard or flood – the SERVPRO Disaster Recovery Team can provide help fast.

No Disaster Is Too Big
The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO smoke, fire, water and flood cleanup professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

 Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Should a catastrophic storm strike, call (570) 235-1646. SERVPRO is the county's leader in flood and storm cleanup and restoration. We proudly serve the Luzerne and Lackawanna Counties even in the face of a disaster, SERVPRO flood cleanup professionals will strive to help make it "Like it never even happened."

Flooding- A Non-covered Loss

7/30/2020 (Permalink)

water Heavy rains caused this basement to flood. Floating objects in a basement is never a good thing.

Did you know that when water enters your home from an outside source, more times than not its classified as an uncovered loss. This means that the homeowner has to pay out of pocket for the costs of the water damage and sometimes that can be quite extensive.
If flooding is commonplace it is highly recommended that flood insurance be bought. It is usually not part of your typical homeowners policy and not everyone qualifies for it or can afford it. The worst jobs SERVPRO restoration technicians mitigate are these uncovered losses, knowing the individual has to pay for the repairs themselves.
Most policies do allow for a rider that will cover sewer and drain backup if the home has a sump pump. A sump pump failure is typically a covered loss and the premium is not prohibitive considering the downside. Sewer and drain backup is highly recommended.
Today, with all this rain and a saturated landscape, SERVPRO has had several calls regarding flooded basements. We do our best to attend to each call in a timely fashion with the goal of making the home safe.
if you find your basement flooded, call the water restoration professionals at SERVPRO.

Hoarding Clean Up

7/30/2020 (Permalink)

hoarding This hoarding house became a biohazard cleanup as well due to both animal and human waste.

According to the American Psychiatric Association, "People with hoarding disorder excessively save items that others may view as worthless. They have persistent difficulty getting rid of or parting with possessions, leading to clutter that disrupts their ability to use their living or work spaces." We are not just a mitigation and remediation company. SERVPRO of Wayne and South Lackawanna Counties has the training and specialized equipment to address any size hoarding situations. A hoarding home can be compounded and become dangerous when a biohazard element is present. Many times animal feces or human waste are a component. In these incidences it is imperative that a professional cleaning company like SERVPRO of Wayne and South Lackawanna Counties be called. We can clean the home and restore it to a safe and healthy living environment. SERVPRO of Wayne and South Lackawanna Counties is proud to serve our local Wayne and Lackawanna County communities.

How To Put Out a Grease Fire

3/18/2020 (Permalink)

Grease fire A grease fire which was extinguished by a chemical fire extinguisher. We did the cleanup and restoration.

The best way to avoid a grease fire is to not have one. While you are cooking, keep an eye on the oil as it’s heating. The oil won’t immediately catch fire once it starts smoking, but smoke is a danger sign that it’s well on its way to getting there.

If the worst happens and your oil does catch on fire, use the following tips:

1. If the fire is still small enough and contained in one pot, it is safe to put it out yourself. If it is already spreading to other parts of the kitchen, evacuate.

2. Turn off the source of the heat on the stove. Do not try to move the pot because you don’t want to accidentally spill or splash the burning oil.

3. Do NOT pour water on the fire! Since oil and water do not mix, pouring water can cause the oil to splash and spread the fire even worse. In fact, the vaporizing water can also carry grease particles in it, which can also spread the fire.

4. Remove all oxygen from the flame. You can cover with another pot or pan. Do not cover it with a glass lid because the glass lid may shatter.

5. If you can’t cover it, dump lots of baking soda on it.

6. Use a chemical fire extinguisher on the grease fire. There are different kinds of extinguishers. Not all can be used on a grease fire, but the ABC dry chemical extinguisher is best.

Hopefully you’ll never be in a situation where you have to actually use this advice, but if you are remember to smother the fire with a pot or baking soda and never use water!


Commercial Air Duct Cleaning

3/18/2020 (Permalink)

Duct Cleaning Commercial air duct cleaning.

Commercial Air Duct Cleaning

Why is it important to have my air systems cleaned?

Clean HVAC systems perform more efficiently to decrease energy costs. Well-maintained mechanical components last longer, reducing costly HVAC system repairs. Businesses with employees affected by indoor air pollution may see a reduction in employee downtime/sick days. This results in increased productivity!

A clean HVAC system is very important in an apartment complex as well. Tenant retention is higher in buildings with good indoor air quality. Tenants perceive value in a building with proper air system maintenance.

Every building and air system is unique so call the professionals 24 hours a day, 7 days per week at 570-235-1646 for an estimate. SERVPRO of Wayne and South Lackawanna Counties is serving all of Lackawanna and Wayne counties.

Building and Reconstruction Services

3/18/2020 (Permalink)

Front of our building Our office is conveniently located at 372 N Main St in Taylor.

When your home or business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris.

After protecting and securing the structure, professionals at SERVPRO can begin the restoration process. Your home or business may need reconstruction work to get your property back to its preloss condition.

We can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

We are the area leader in smoke, fire and water clean up and restoration. We can handle any size disaster. Call us 24 hours a day, 7 days per week at (570) 235-1646

Categories of Water

3/18/2020 (Permalink)

Cat 3 Loss This is a Cat 3 water loss because it was a sewer backup in a basement.

A categorization of the level of contamination of water in a damaged structure is required to perform loss assessments and evaluation activities. The category of water contamination must be considered so that the correct procedure can be established for processing water damaged structure and materials. Water damage is divided into three (3) categories.

Category 1: Water that originates from a sanitary source that does NOT pose a substantial harm to humans. Examples include: broken water supply lines, tub or sink overflow, melting snow and ice, falling rainwater, broken toilet tanks and bowls that do NOT contain contaminants.

Category 2: Water contains a significant level of contamination and has the potential to cause discomfort or sickness if consumed by or exposed to humans. Examples include: discharge from dishwashers or washing machines, overflows from toilet bowls with some urine but no feces, broken aquariums and punctured water beds. Also, any water that has traveled through building materials.

Category 3: Water that is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents. Elderly, anyone under the age of two, anyone with a compromised immune system, respiratory problems or allergies should not occupy the job site until the home or building is safe. Examples include sewage, toilet back-flows that originate from beyond the trap, all forms of flooding and other contaminated water entering or affecting the indoor environment.

SERVPRO is an IICRC certified firm and able to professionally assess any water disaster for health and safety reasons as well as the proper drying techniques. We are the premier water mitigation and restoration company.

Ice Dams

2/20/2020 (Permalink)

ice damage Ice dams lead to water seeping into the ceiling of this home in Scranton. Ice dams are problematic and cause some serious damage.

What is an ice dam?

Ice dams are a pervasive and damaging winter roofing problem caused by poor roof ventilation and a warm attic space. Left untreated, ice dams can cause serious damage to your roof, gutters, paint, insulation, drywall, structure and even contribute to mold. Ice dams form when melting snow on a roof runs off and refreezes at the edge of a roof. This condition occurs when the snow is melted by a warm roof, creating water running between the snow and the warm roof surface, then freezing and turning to ice when it gets past the exterior wall and hits a cold unheated roof edge or gutter.

The water backs up and eventually seeps into the inside of the home or business. SERVPRO of Wayne and South Lackawanna Counties responds to many water emergencies which are the result of ice damming. Water is an amazing phenomenon and without professional drying can lead to both structural and health concerns over the long run.

Be proactive and prevent your home or business from experiencing an ice damming situation and a costly repair. However, if it does occur call a professional restoration company to ensure you and your family's health and safety. SERVPRO of Wayne and South Lackawanna Counties is the area leader in smoke, fire and water cleanup. We are an IICRC certified firm and follow all the recommended guidelines in drying any water disaster. An emergency services company we are available 24/7/365.

Disaster Recovery Team

2/20/2020 (Permalink)

trucks A sea of green on a Sunday morning following a storm.

When a natural disaster strikes it can be all too easy to lose hope in light of severe damage and loss. Whether it’s a tornado, hurricane, blizzard or flood – the SERVPRO Disaster Recovery Team can provide help fast.

No Disaster Is Too Big
The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO  smoke, fire, water and flood cleanup professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

Mobilizations of the Catastrophic Storm Response Teams include:

  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Should a catastrophic storm strike, call (570) 235-1646. SERVPRO of Wayne and South Lackawanna Counties is the leader in flood and storm cleanup and restoration. We proudly serve the local Scranton community even in the face of a disaster, flood cleanup professionals will strive to help make it "Like it never even happened."

Sump Pump Failure

2/20/2020 (Permalink)

When a severe storm hits, homeowners may experience excess water in their basements or the lower levels of their home. A sump pump is an important tool that can help protect your property by controlling water and keeping your home dry.

Sump pumps are typically found in the lowest part of a house, such as a basement, and are usually installed by a professional in a specially constructed sump pit. The sump pumps primary job is to pump water outside and away from the home. There are generally two types of sump pumps: pedestal and submersible.

How to Keep Your Sump Pump in Good Condition

Once installed, consider the following maintenance tips to help ensure your sump pump is ready when you need it. Check the pump at least once a year to make sure it is still in good working condition.

  • Is the sump pump plugged in?
  • Is the power cord in good shape?
  • Is the drain hose connected properly?
  • Is there any debris in the area that could clog the pump and prevent it from working properly?
  • Pour water into the sump pit to test if the sump pump starts up automatically and quickly drains the water.

Since sump pumps run on electricity, consider installing a battery backup to help ensure yours will not fail, even in the event of a power outage. If you have installed a battery backup, during your test of the sump pump installation, unplug the pump to ensure that it will function properly on battery power.

Contact a professional if your sump pump is not working properly.

Finally, consider obtaining optional coverage for water backup or sump discharge or overflow. Many homeowners' policies do not cover water in the basement.

Broken Supply Line

2/20/2020 (Permalink)

broken supply line Broken toilet supply line caused a three floor flood at this home.

Pictured is a broken toilet supply line. Unfortunately this part is a common cause of many residential water disasters. The disaster becomes worse when the homeowners are not home and the water continues to flow unabated from top down. SERVPRO of Wayne and South Lackawanna Counties was called by the homeowners insurance company to a home  which had three floors damaged by this exact scenario. This seemingly harmless part which most do not even think about caused thousands of dollars in damage. SERVPRO of Wayne and South Lackawanna Counties water restoration professionals were able to begin the mitigation process and help reduce any secondary damage. Call us for all your water disasters 24 hours a day, 7 days a week. We are proud to serve Wayne and Lackawanna County.

Holiday Shut-Downs Equal Manufacturing Maintenance Time

12/18/2019 (Permalink)

A SERVPRO employee in a sicissor lift cleaning dust from a rafter at a Scranton plastic manufacturer. A SERVPRO employee utilizing a scissor lift to clean plastic extrusion from the rafters as part of an overall cleaning project.

The last week in December is a common time for many manufacturing facilities to undergo plant shut downs to reward employees with time off for the holidays; however they are also a great time to complete those necessary time consuming cleaning and maintenance tasks. This is where a specialty cleaning company like SERVPRO of Wayne and South Lackawanna Counties is most busy.

As a specialty cleaning company we have the trained employees and necessary equipment and cleaning agents to handle large cleaning projects like a manufacturing facility. Utilizing our employees allows the facility to provide the much needed time off for their employees and still complete tasks like high ceilings, HVAC ducts, industrial or top/down cleanings to keep the plant clean, safe and in insurance compliance.

When your facility needs an cleaning overall, call the company that has the  experience to do it at (570) 969-2470. 

Manufacturing Cleaning

12/12/2019 (Permalink)

A SERVPRO employee in a scissor lift cleaning a high ceiling at a local manufacturing facility SERVPRO of Wayne and South Lackawanna Counties has the trained employees and specialized equipment to clean high ceilings.

Does your manufacturing facility have a shut down for the holidays? Are you planning a detailed cleaning of the production area? How about a high ceiling cleaning or an industrial cleaning of your equipment? Did you know that SERVPRO of Wayne and South Lackawanna Counties has the specialized labor force and equipment to handle any size clean.

The holiday season is a common time for these types of projects and SERVPRO of Wayne and South Lackawanna Counties is busy partnering with several local facilities to help them begin 2020 with a bright and dust free production area.

Our specialize cleaning crew just recently completed a high ceiling clean and paint for a Scranton cold storage facility and we are ready to begin helping a plastic company meet both insurance and corporate requirements of a dust free work area.

Its still not too late to contact SERVPRO of Wayne and South Lackawanna Counties for a free estimate of your manufacturing cleaning needs. Allow us to give your team the holiday off and lets a professional cleaning company spruce up your facility. 

Professional Restoration Following A Fire

12/11/2019 (Permalink)

A soot sponge used to clean fire damage covered in soot. Fire damage requires specialized training and equipment like this soot sponge to mitigate smoke damage.

Has your home or business ever been damaged by fire or water damage? If so, then you can attest to the overwhelming nature of the situation. In many cases, an owner may have suffered a damage for the first time; what follows is typically a survey of the damage. For most owners, naturally their next thought is, “How fast can I return this building to livable conditions?”

Great question! But it is important to understand the risks involved following any type of loss and the steps necessary to remedy the situation.

In the event that a loss occurs, your first responsible step is to contact your insurance agent and file a claim. While your agent may guide you through the process, you will also have decisions to make. For example, do you hire an area restoration company or try to clean up the damage yourself? Although every loss is different, there are a few restoration thresholds to keep in mind.

In the event of a fire, it is critical that the restoration response begins immediately. Whether it is a small kitchen grease fire or a large multi-story event, this is not a job for an untrained person. Fire and smoke damage require a professional restoration effort. Smoke and odor removal should be performed by a certified technician, and these efforts can be complex. (To mitigate the spread of odors, the HVAC system should be shut off immediately.)

SERVPRO of Wayne and South Lackawanna County employs certified fire technicians who are trained to mitigate and restore both residential and commercial properties. If you experience a water, fire or smoke disaster call us at 570-969-9470.

Local Company with National Resources

12/3/2019 (Permalink)

A picture of the front of our Taylor headquarters SERVPRO of Wayne and South Lackawanna Counties, a name/brand you know and can trust.

The national Shop Local/Support Small Business day recently passed but the overall campaign remains. While this was intended more for retail buying, it does however apply to our franchise. We are locally owned and operated and take pride in being an active member of the Wayne and Lackawanna Counties communities.

One big advantage of hiring SERVPRO of Wayne and South Lackawanna Counties is that while technically we are a small business we are supported by a national giant. This provides us with the necessary resources to be able to help others on any size disaster. It also forces us to the customers benefit, to meet certain hiring, training and employment standards. Our corporate offices maintain this standard to protect and to grow the brand-SERVPRO.

So if your home or business experiences a smoke, fire or water disaster, call the brand you can trust and know we will do our very best to help make it "Like it never even happened."

5 Christmas Tree Safety Tips:

12/2/2019 (Permalink)

A Christmas tree in a fire damaged living room in Scranton, PA This Scranton, PA fire occurred last year at Christmas time. The tree in the middle of the room is a reminder to always take precaution.

Christmas Tree Safety Tips:

1.Choose fresh over cheap and dry. The fresher the tree, the less likely it will pose a fire hazard. Look for flexible needles that don't break, and a trunk with sap.

2. Keep the water coming. The tree stand should contain a continuous source of water and be sturdy enough to resist toppling by kids or pets.

3. Don't choke the cord. Attach only three maximum strings of lights to any one extension cord, then place cords along walls to prevent a tripping hazard. Never run them under rugs or carpets.

4. Trees don't need warmth. Keep the tree away from heat sources such as fireplaces, candles and even a TV.

5. Not any lights will do. Use low energy, safe lighting that's been certified by a safety testing lab. Don't use damaged or frayed cords.

(Source Huffington Post)

Holiday Fires- Here to Help

11/26/2019 (Permalink)

A picture of the SERVPRO logo/banner with some of our equipment in our Lackawanna County facility. The SERVPRO name is a brand that signifies quality. Our employees are trained.

As I mentioned in an earlier post, Thanksgiving is the peak day for home fires followed closely by Christmas and Christmas eve. Unattended cooking is by far the leading cause. Knowing these facts is one reason that SERVPRO of Wayne and South Lackawanna Counties is available 24/7 even on Thanksgiving.

As a 24/7 emergency response company, we are staffed to respond at any hour on any day. Whether it be a emergency board up to protect and secure the property or immediate mitigation to reduce any secondary damage saving time and money for the homeowner; we are "always here to help".

Our restoration technicians are dedicated to helping others and have and will continue to sacrifice their own wants to help others in need. Happy Thanksgiving from the SERVPRO of Wayne and South Lackawanna Counties.  


11/26/2019 (Permalink)

A picture of several SERVPRO trucks lined up on a Scranton street address a commercial disaster Our SERVPRO team has the resources available to address any size winter disaster.

Here in Northeastern Pennsylvania we are all too familiar with terms like Nor'eastern, Bombogenesis, and Polar Vortexes. In layman terms theses mean freezing temperatures, heavy snow and ice. Welcome to winter or as I say-Claim season.

Winter is typically the "busy" season for restoration companies. There is just a higher propensity of disasters leading to insurance claims.  Over-worked furnaces that cause puff backs, frozen pipes that burst, extreme extended cold spells cause ice damns. Thankfully these common disasters are covered losses which your insurance company recognizes. (on a side note winter is also a great time to review your policy to ensure that you maintain the proper amount of coverage)

If your home or business experiences some form of winter related disaster, know that SERVPRO of Wayne and South Lackawanna Counties is available 24/7 to help make it "Like it never even happened."

Our Ability to Address Wide Spread Damage

11/25/2019 (Permalink)

A picture of a SERVPRO truck and trailer parked at a commercial disaster Having the ability to partner with other local franchises or our corporate storm teams allows us to meet the demands of the winter season.

As winter approaches and Northeastern Pa. gears up for the ice, snow and freezing temperatures, here at SERVPRO of Wayne and South Lackawanna Counties we remain ready to meet the winter demand. When events like a bombagenesis or a winter nor'eastern occur, the amount of calls we receive can become overwhelming. One of the advantages of calling a national company like SERVPRO is our ability to partner with other local franchises to meet this demand. SERVPRO has franchises that specialize in storm damage and are available when the demand gets too great for a single franchise.

SERVPRO storm teams are trained and have the resources available to supplement the local franchise in order to ensure that we are able to help as many businesses and families as possible. It is important to us that everyone receives the same quality of service that we provide to bolster the brand. At SERVPRO we are "always here to help"

Thanksgiving Fire Safety

11/25/2019 (Permalink)

A fire damaged kitchen stove and range Kitchen fires are the leading cause of all home fires and Thanksgiving is the leading day.

According to the National Fire Protection Association, Thanksgiving is the peak day for all home fires and unattended cooking is the leading cause. Cooking equipment was involved in almost half of all reported home fires and home fire injuries, and it is the second leading cause of home fire deaths.  

Top 10 safety tips
  • Stay in the kitchen when you are cooking on the stove top so you can keep an eye on the food.
  • Stay in the home when cooking your turkey, and check on it frequently.
  • Keep children away from the stove. The stove will be hot and kids should stay three feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns.
  • Keep knives out of the reach of children.
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.
  • Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.
  • Never leave children alone in room with a lit candle.
  • Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.
  • Make sure your smoke alarms are working. Test them by pushing the test button.

NFPA: Top 10 Thanksgiving Fire Safety Tips

Smoke Damage Cleaning

11/22/2019 (Permalink)

A sponge covered in soot. This soot sponge is a cleaning tool for the removal of soot. This soot sponge is a cleaning tool that wipes the soot clean and does not smear "wet" soot and embed the molecules into the structure.

Restoring fire and smoke damage can be tricky. We receive many calls from homeowners who have experienced some smoke and soot damage and have attempted to clean it themselves only to find that they either made the problem worse or were unable to do it successfully. Many times an odor will persist even after a cleaning if the proper techniques were not employed.

Interesting enough not ever fire is the same. A protein fire (burnt food) is different than say a structure (wood) fire. An oil based puff back from a furnace malfunction is different from a cooking grease fire. Since they burn differently, they need to be cleaned differently.

SERVPRO of Wayne and South Lackawanna Counties employs certified fire restoration technicians trained to identify the type and know the proper mitigating techniques. Having the specialized training and equipment allows us to better ensure that your smoke and soot damage is re-mediated and that no odor remains. The SERVPRO team is trained to help make it "Like it never even happened."

Certified Fire Restoration Technicians

11/22/2019 (Permalink)

A picture of a stove and microwave damaged by a grease fire. They are soot covered. This Scranton home experienced this soot damage from a grease fire. The soot covered appliances and walls need specialized tools to clean.

Did you know that not every fire burns the same? A protein fire (burnt food) burns differently than a grease fire. A structural fire (wood), burns differently than a plastic fire. An oil based puff back from a furnace malfunction is treated differently than gas based puff back. At SERVPRO of Wayne and South Lackawanna Counties our certified fire restoration technicians do know this.

Having the proper training allows our team to better assess, identify and clean the smoke and soot damage. If the proper mitigating techniques are not employed and/or the soot not completely removed, a persisting odor will linger. The home will not be returned to the condition prior to the damage, which is always the goal.

So why SERVPRO of Wayne and South Lackawanna Counties?- Because we have the specialized training and equipment to clean your home following the smoke and soot damage and ensuring that moving forward no odor will persist. Another job well done.

Winter Preventive Maintenance

11/5/2019 (Permalink)

A picture of a cracked copper water pipe A small crack like this one pictured can cause a large scale disaster. be pro-active and protect your property with these simple tips.

As the Northeastern Pennsylvania seasons change and the temperatures begin to dip below freezing, its time as a homeowner to do some winter preventive maintenance. The first thing recommended is to drain and shut off the water supply to your outside spigot. By draining/winterizing it, you prevent the line from freezing and a possible busted pipe and a water disaster.

Secondly, insulate any exposed water lines with pipe wrap. This extra added layer of protection is certainly worth the minimal cost and effort it takes to ensure against any possible frozen water lines. 

Thirdly, if there are any small opening/cracks within the structure which will let outside air flow in, cover them with either some type of insulation or caulking. It only takes a small draft to create enough cold to affect a pipe.

SERVPRO of Wayne and South Lackawanna Counties would rather have your property protected than respond to a water disaster/flood at your home or business.  

High Winds and Heavy Rains

10/31/2019 (Permalink)

Picrture of an uprooted tree from a previous storm High winds and heavy rains are foretasted. For 24/7 emergency services call the team that is "always here to help" at (570) 969-9470.

Halloween spooky forecast tonight is for high winds and heavy rains tonight and here at SERVPRO of Wayne and South Lackawanna Counties are "always here to help". As I write we are servicing our generators to address any loss of power issues especially for our senior living and nursing home customers. If power is a must, we are prepared.

Our certified water restoration technicians are on-call to service any water emergencies and our air movers and dehumidifies are loaded and ready to roll.

If your home or business experiences any storm related damage call the brand that your insurance company knows and trusts. here at SERVPRO of Wayne and South Lackawanna Counties no job is too big. For your storm emergencies call us at (570) 969-9640  

Soot Damage

10/30/2019 (Permalink)

A blue painted room with soot damaged walls and ceiling from long-term candle use This soot damaged room was caused by long-term candle use. Soot can be a stubborn substance to clean requiring specialized cleaning agents.

We recently received a call from a Honesdale homeowner who had soot damage in a bedroom from long term candle use. She attempted to clean the soot from the walls and ceiling herself but, because she did have the specialized cleaning agents required, unfortunately made it worse. With her attempt she only embedded the soot into the sheet rock instead of cleaning/removing it.

SERVPRO of Wayne and South Lackawanna Counties using chemical sponges and SERVPRO brand cleaning agents was able to successful remove the soot from the bedroom walls and ceilings. We then sealed the surface to ensure the soot did not bleed through before we painted the room.

With one call this homeowner was able to restore the bedroom back to pre-damage condition. SERVPRO of Wayne and South Lackawanna Counties was able to help make it "like it never even happened".

Mold- A By-Product of Water Damage

10/30/2019 (Permalink)

Mold in a bathroom from a previous untreated indoor flood. Mold is a by-product of water damage. This home had a previous water damage and failed to properly mitigate it.

One of the main reasons that you should employ a restoration company like SERVPRO of Wayne and Lackawanna Counties to cleanup after your home or business experiences water damage (broken pipe, supply line failure,  furnace malfunction/ hot water heater bursts) is to avoid mold growth. If the water is not properly dried and treated, mold is a natural by-product.

SERVPRO of Wayne and South Lackawanna Counties is an IICRC certified company trained to safely restore homes and business back to pre-damaged condition (IE mold free) following any indoor flood. Having certified water restoration technicians and the specialized equipment enables us to return your family or employees to a safe living and working environment. 

We are an emergency services company available 24/7/365 to service the needs of Scranton and the greater Wayne County areas.

Industry Leader

10/30/2019 (Permalink)

A picture of the front of the SERVPRO office Our office located in Taylor serving all of Wayne County and the Scranton, Dunmore and Moscow areas.

SERVPRO of Wayne and South Lackawanna Counties as part of the SERVPRO Industries families comes as an industry leader in the cleanup and restoration of smoke, fire and water disasters. When you hire us, you are getting a brand you know and trust.

The Wayne and South Lackawanna Counties is held to certain high standards such as being an IICRC certified company, having our employees trained and screened, on-going company training to be a qualified franchise. This is in addition to the standards our insurance partners hold us too so that we remain a preferred vendor.

So when you hire SERVPRO of Wayne and South Lackawanna Counties you can rest assured that we are sending qualified employees into your home or office and that we will treat it as our own. When you are in need of a specialty cleaning company call the brand you can trust at (570) 969-9470.

Storm Damage? We are there to help!

10/29/2019 (Permalink)

A piece of furniture floating in a flooded basement of a commercial building A broken pipe due to a sustained cold spell caused this basement to flood. SERVPRO was called to help this business owner begin the recovery process.

Northeastern Pa. is known for our seasons. We are privileged to live in an area which experiences all four (spring, summer, fall and winter) and we are able to take advantage of each in our own way. For restoration professionals each season brings its own unique challenges.

As we quickly leave fall, the winter will be upon us in no time. The below freezing temperatures, the howling winds and snow and ice will have mother nature causing havoc in no time. SERVPRO of Wayne and South Lackawanna Counties will be extremely busy helping our Wayne County communities recover from the havoc.

Winter naturally brings more occurrences of burst pipes and flooded homes and businesses; and we are there to help. Winter also brings more occurrences of fires due to heating units operating at full force; and we are there to help. SERVPRO of Wayne and South Lackawanna Counties is "always there to help" when storms like the past several bomb-genesis occur. 

if your home or business experiences storm damage and need a specialty cleanup company like SERVPRO of Wayne and South Lackawanna Counties, call us 24/7 because we are "always there to help". 

Accidents Happen! SERVPRO is There to Help

10/21/2019 (Permalink)

SERVPRO employee using our extracting equipment to suck water from a carpet Extracting water from a water soaked carpet after a furnace malfunctioned at this Honesdale home. Extraction is the initial phase.

No matter how much or how well we prepare, accidents will happen. Furnaces will malfunction, hot water heaters will let go and pipes will break. That is why we all purchase insurance. However after years of being in the disaster recovery business, if we have learned anything it's that they never occur at an inopportune time.

SERVPRO of Wayne and South Lackawanna Counties responded to a Honesdale home Friday night after the homeowners furnace malfunctioned causing an indoor flood. Water was coming from the radiators causing damage on each floor. To make matter worse, they recently purchased the home.

As an emergency services company, SERVPRO of Wayne and South Lackawanna Counties was called by the homeowners insurance company. Our agreements with many of the major carriers requires us to maintain certain standards, one being on-site within 4 hours. This quick response limits any secondary damage saving time and money.

So if your home experiences and accidental disasters, call the company your insurance company calls.

Odor Control

10/11/2019 (Permalink)

A hydroxyl generator (piece of specialized equipment) in a basement to help eliminate odors from a sewer backup. A hydroxyl generator in the Scranton basement to help eliminate the odor from a sewer backup. Specialized equipment sets us apart.

This morning SERVPRO of Wayne and South Lackawanna Counties was called to a local school district to assess an odor concern. The key to any odor is naturally removing the source which we determined to be a fish tank in a class room. Apparently it was "cleaned" but the odor lingers.

After assessing the situation our certified technicians recommended that the tank be removed to eliminate the source. After which, we fogged the classroom with a deodorant. Fogging allows the deodorant to permeate all the nooks and crannies of the room as well as the porous ceiling tiles which can retain the smell. The final step was to place a hydroxyl generator as a means to kill the remaining odor molecules to ensure the smell dissipates.

Our unique training and specialized equipment gives SERVPRO of Wayne and South Lackawanna Counties the ability to tackle any odor concerns. if your home or business is experiencing a stubborn odor issue, call the odor control experts. We help make it "Like it never even happened." 

Certified High Ceiling Company

10/11/2019 (Permalink)

A SERVPRO employees in a scissor lift cleaning a high ceiling High ceiling cleaning of a plastics manufacturing facility in Scranton. We employee certified lift employees for these jobs.

As winter approaches, many manufacturing companies schedule a plant shut for overall cleaning and maintenance. SERVPRO of Wayne and South Lackawanna Counties has partnered with many in the Wayne and Lackawanna County area for such things as high ceiling cleanings, HVAC duct cleaning, machinery cleaning as well as a top-down heavy clean of the facility.

SERVPRO of Wayne and South Lackawanna Counties is an asset to facility managers due to our specialized training, a ready, trained labor force and equipment on hand to tackle these sometimes laborious tasks. Simply put, we have the people, skills and tools needed to get the job done in a timely manner.

If you are scheduling a plant shut down or need a specialized labor force for your facilities cleaning needs, call SERVPRO of Wayne and South Lackawanna Counties, we help make it "Like it never even happened." Proudly serving the Wayne and Lackawanna Counties area.

24/7 Emergency Water Damage Service

10/10/2019 (Permalink)

Ceiling tiles on a hallway floor of a local hotel from a pipe break in the ceiling A sprinkler head erupted in this Scranton hotel causing this damage. We responded in the middle of the night to begin the restoration process.

Disasters know no time frame. Unfortunately, many occur in the overnight hours, especially in the commercial market like hotels and nursing homes. While I have actual statistics to back me up, I just know that I have been in these types of places with water dripping from a ceiling more at night than during regular business hours. 

Even if it is my perception, it's still comforting to know that SERVPRO of Wayne and South Lackawanna Counties responds 24/7/365 to meet the water damage needs of our commercial clients. We understand that working with commercial properties like hotels and nursing homes demand attention simply due to the population they serve. Whether it be a vulnerable one like nursing homes and senior living centers, or transient ones like hotels; safety is an upmost concern.

A SERVPRO of Wayne and South Lackawanna Counties certified water technicians first task on any job is to assess for safety. Standing water, buckled or hanging ceilings, the type of water (Category 1,2 or 3)?All these decision are made first before a plan of action is implemented.

Having a trained and certified water restoration company like SERVPRO of Wayne and South Lackawanna Counties ensures that the job of restoring your commercial property will be done by IICRC standards. SERVPRO of Wayne and South Lackawanna Counties is "always here to help".

Basement Mold

10/10/2019 (Permalink)

A sheet rocked ceiling covered in mold This is an extreme example (for affect) of a ceiling covered in mold. SERVPRO of Wayne and South Lackawanna Counties can help,.

At SERVPRO of Wayne and South Lackawanna Counties, we receive more calls regarding "mold" in a basement than probably anything else. Mold is basements is a common problem especially in an area like Northeastern Pa. with many unfinished basements consisting of dirt floors.

Yet, it needs to be written that not all discoloration or musty smells are mold related. Certainly they could be, but the only definitive way of knowing is to conduct a air quality sample. SERVPRO of Wayne and South Lackawanna Counties can test your basement and provide you with a detailed report which will include the type of mold found (mold spore strains), levels present (spore count is important) and if need be a remediation plan.

Don't panic, mold is found everywhere. It's the types and spore levels which are important and an air quality sample will determine all of these things. Call SERVPRO of Wayne and South Lackawanna Counties and put your mind at ease.

Nicotine Cleaning-Smoking Room-Preventive Maintenance Plans

10/9/2019 (Permalink)

A wall with half being stained by nicotine the other half cleaned by SERVPRO The before and after of this nicotine stained wall in a smoking room at a Honesdale facility. Preventive maintenance plans save money.

As a specialty cleaning company SERVPRO of Wayne and South Lackawanna Counties encounters some difficult challenges. Nicotine is one of them. It is a very stubborn substance to successfully clean. Anyone who has ever attempted it will attest to it.

What makes it stubborn is its ability to continually bleed through the paint once it is cleaned. Thus a company like SERVPRO of Wayne and South Lackawanna Counties is usually called.

Having the specialized cleaning agents and experienced technicians, we are able to successfully remove the nicotine from walls and ceilings to make the room paint ready. We offer this service to our commercial partners, especially senior living centers, nursing homes or any facility which has a smoking room. Periodic cleaning are highly suggested for both the health of the occupants as well as the health of the structure.

Call SERVPRO of Wayne and South Lackawanna Counties to discuss a preventive maintenance plan for your facilities smoking room.

Hoarding/Biohazard Cleanups

10/1/2019 (Permalink)

A bedroom in disarray from neglect. Clothes and food thrown on the ground This Honesdale home became inhabitable due to the preponderance of pet feces. SERVPRO with our specialized training and equipment came to the rescue.

SERVPRO of Wayne and South Lackawanna Counties is known for our industry leading cleanup and restoration of smoke, fire and water damage. However, did you know that we have the trained technicians and specialized equipment to clean many bio-hazard situation like this home in Honesdale.

The homeowner unfortunately got sick and the home with several pets became in disarray. Dog and cat feces accumulated along with old and spoiled food and the home was unsafe for habitation. It posed a health risk.

SERVPRO of Wayne and South Lackawanna Counties was called to make the home safe for the homeowners returned. Through the hard work of our skilled technicians, the home was made safe and the odor dissipated. 

Bio-hazard cleanups like this one should always be complete by a professional cleaning company like SERVPRO of Wayne and South Lackawanna Counties.

We are a Full Service Restoration Company

9/30/2019 (Permalink)

A SERVPRO truck pulling our construction trailer to start a re-construction project Our re-construction division pulling up to a new project in Honesdale, Pa.

SERVPRO of Wayne and South Lackawanna Counties is a full service restoration company. What that means is that we are able to take a job from beginning to end. Once the structure is dried or the smoke and soot cleaned, in most instances some re-construction is required.

Using our network of skilled tradesmen we can restore your property back to its pre-damaged condition. One call, one contractor makes for a more efficient process. 

Another advantage of using SERVPRO of Wayne and South Lackawanna Counties as your contractor of choice is that we already have the established relationship with the insurance company having done the mitigation portion. We created the scope of work, did the demolition and know what needs to be repaired.

Have your claim process proceed seamlessly by have SERVPRO of Wayne and South Lackawanna Counties take the job from beginning to end.

No Job is too Big

9/29/2019 (Permalink)

SERVPRO truck pulling its trailer filled with equipment to a commercial property for a large loss SERVPRO arriving with a trailer full of air movers and dehues to a multi-floor water disaster in Scranton.

No job is too big for SERVPRO of Wayne and South Lackawanna Counties. Through our partnerships with other SERVPRO franchises or with the help of our corporate Disaster Response Team, we can restore any size disaster. Whether it be a multi-floor water disaster or a wide spread flood, once call can help you get back quicker.

With our partnerships with SERVPRO of Carbondale/Clarks Summit/Old Forge and SERVPRO of Hazleton/Dallas/Harvey's Lake, we now cover a 3 county area and have the necessary amount of trained personnel and equipment ready to tackle any size disaster.

Being able to obtain the required amount of equipment from one company is a big benefit if the times comes. No rental waiting's, no unqualified personnel running jobs; just a single company know for our large loss cleanup and restoration capabilities.

Specialty Cleaning is Our Specialty

9/29/2019 (Permalink)

A SERVPRO employee in full personal protective equipment inside a home that was deemed a health issue Personal Protective Equipment (PPE) is required when cleaning up any bio-hazard situation like this home in Hamlin, Pa.

While SERVPRO is know as an industry leader in the cleanup and restoration of smoke, fire and water; did you know that we have the specialized training and equipment to safely cleanup many bio-hazard situations?

Bio-haz cleanups can potentially have negative health ramifications and should be addressed by a qualified company like SERVPRO of Wayne and South Lackawanna Counties. We have the specialized training and equipment; and required certificates (in some instances) to safely clean and dispose of bio-hazard situations.

We have cleaned crime scenes, including meth houses and suicides; pigeon dung and bat guano; cat, dog and human feces, hoarding homes as well as numerous sewer backups. They are messy and dangerous jobs but someone has too, so call a company you can trust like SERVPRO of Wayne and South Lackawanna Counties. We are always trained and ready to help.

Always here to help!

9/28/2019 (Permalink)

SERVPRO trucks parked next to a tall commercial building where we were working 24/7 SERVPRO of Wayne and South Lackawanna Counties respond to limit any interruption to your home or business. No job is too big.

SERVPRO of Wayne and South Lackawanna Counties was acquired by Kevin Wentling in September 2019. This is his third SERVPRO franchise and he brings his experienced restoration and mitigation teams to Wayne County. When you call us, you can rest assured you are hiring experienced and trained technicians to restore your property following any smoke, fire or water disaster.

We are a full-service restoration company able to take the job from beginning to end. One call handles it all. We have a working relationship with most of the major insurance companies and can help you navigate any property claim from beginning to end. 

We pride ourselves on being "Faster to any disaster", servicing the Wayne County area on a 24/7/365 basis because disasters don't just happen during the day. Call us for all of your disaster restoration needs. 


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